Thursday, 23 August 2007

Oops, I did it again!

Well, this is turning into an interesting week. You might remember my posting about the ‘fre*e’ preview calls? I had an email from someone who thinks they may be the subject of that post, not very happy. As indeed I wouldn’t be. However, as I know I tend to suffer from premature vocalisation, and to acknowledge that there are always two sides to every story, I’d like to post an update here.

Our UK based teleconference providers have us over a barrel – and it is so unfair because it is usually they who pocket most of the proceeds and give BT a bad name into the bargain (I didn’t think I’d ever be defending BT). I suppose if I hadn’t dialled into US teleconference numbers in the past for just 2ppm, I wouldn’t know that other, cheaper services do exist.

As I said before, I love learning through teleconferences – I can sit at home, in comfort and soak up some great information. Contrary to the tone of my original rant, I appreciate and acknowledge that teleclass hosts frequently do give away some great and useful nuggets. Indeed, it seems I missed a great event on this occasion. And it is unfair of me to cynically assume that there will be a hard sell, just because the class is a preview.

At this point, I would unreservedly apologise to the person concerned, whoever they might be, for the following assumptions I made and posted:

If someone goes to the trouble of giving away not just 1 or 2, but 5 preview teleclasses, it makes sound business sense that the ‘main event’ is not going to be cheap. I certainly wouldn’t expect it to be. However, I should not have assumed that it would automatically be expensive. (I still haven't got a clue how much it is!)

Accusing anyone of dishonesty is pretty heavy stuff – and I accept that my choice of words was inappropriate here – I have amended the previous posting title to read ‘Please don’t hide the full costs’ I know it’s a pain to have to explain everything to all the penny pinching tyre-kickers but there will probably always be pedants like me who want to know all the details before deciding. Perhaps all this could have been avoided with just the addition of a few words: “plus the cost of your phone call.”

I am informed that the recording of the call is available, totally free of charge, from the website, without having to dial up to those extortionate non-geographic numbers. I should have known that this is what “I will be able to access the recordings” meant.

Unfortunately, my previous blog comments have resulted in me being removed from this person’s list (I’ve never been removed before!). I say unfortunately because I actually admire what they have achieved in their business – indeed I have bought and enjoyed two excellent home study products from them over the last couple of years.

I suppose, in that wonderful state called hindsight, I would get the answers to more of my questions, before making assumptions and having an attack of ‘foot in mouth’ – my personal learning point from this experience.

The culprits remain the teleconference number providers – I’ll be watching my inbox for a response from them!

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